Terms of Use

Acceptance of Terms

By purchasing a ticket or using the City Sleuth app or website, you agree to these terms. If you do not agree, please do not use our services.

Tickets and Purchases

Each ticket is valid for one team of up to 6 players. Where a game offers more than one play mode (such as Solo), the mode is selected at checkout, priced accordingly, and fixed at purchase. Premiere tickets are tied to a specific date window selected at checkout. Open Play tickets are valid for one year from the date of purchase. Tickets are non-transferable.

Cancellations and Vouchers

Tickets are non-refundable. If you need to cancel, contact us and we will issue a voucher for the same ticket type (Premiere or Open Play, Team or Solo). Vouchers are redeemable against any City Sleuth game whose current play mode matches, in any city and on any date, and they never expire. Vouchers are a product exchange, not a cash value; price differences between games are not refunded or charged.

Participation and Safety

City Sleuth takes place on public streets. Participants are responsible for their own safety and must comply with all local laws and regulations. City Sleuth Games Inc. is not liable for injuries, loss, or damage arising from participation in the game.

Code of Conduct

Participants must behave respectfully toward other players, members of the public, and City Sleuth staff. We reserve the right to disqualify any team that engages in unsportsmanlike conduct, cheating, or behaviour that is dangerous or disruptive.

Intellectual Property

All game content, puzzles, branding, and materials are the property of City Sleuth Games Inc. You may not reproduce, distribute, or share game content without written permission.

Contact

Questions about these terms? Contact us.